Toshiba Perfecptione Installation And Maintenance Manual page 252

PROGRAMMING PROCEDURES
SECTION 200-255-317
FEBRUARY 1992
TABLE 17-la
ACD DATA BLOCK ALLOWABLE ENTRIES
FOR ANNOUNCEMENT PORT, OVERFLOW AND AFTER-SHIFT DESTINATIONS
1
Al
A2 A3 1 OVERFLOW 1 AFTER SHIFT
Al
A2 0 0
A3
OVERFLOW 1 0 1 X 1 0
AFTER SHIFT1 0 I X I
Legend: X = Used 0 = Not Used
TABLE 17-1 (continued)
Error Codes
Error Code
ERAMD 00
ERAMD 01
ERAMD 02
ERAMD 03
ERAMD 04
ERAMD 05
ERAMD 06
ERAMD 07
ERAMD 08
ERAMD 09
ERAMD 10
ERAMD 11
ERAMD 12
ERAMD 13
ERAMD 14
ERAMD 15
ERAMD 16
ERAMD 17
Program Name: ACD Data Block (DACM)
Meaning
The group has already been assigned (REQ = NEW).
The group is not assigned (REQ = CHG or OUT).
The input data was erased because the program was aborted during a NEW data entry.
The input data conflicts with an existing access code.
The input data is not assigned.
Invalid port number or the input trunk type is not allowed.
The last announcement pattern is not "Music."
The after-shift group does not exist.
The repeat pattern does not exist.
The overflow disposition does not exist.
The overflow group does not exist.
The agent line is busy.
The maximum number of agent line numbers has already been assigned (128).
The maximum number of agent ID numbers has already been assigned (256).
The input port has already been assigned to another kind of announcement port.
The announcement port is busy.
The input data has already been assigned.
The announcement port has already been assigned to its maximum number of
appearances (16).
ERAMD 18
ERAMD 19
ERAMD 20
ERAMD 21
ERAMD 22
The input data is the agents ID number.
The input DN is the private CO's DN.
The input port is not assigned in DEKT or DTRK data block.
The input port's DN is not assigned.
The input ACD pilot number has already been assigned to another ACD group's
"After-shift Group," or "Overflow Destination."
ERAMD 23 The agent line number or agent's ID number is not assigned in the group.
ERAMD 24 The agent line number or agents ID number is currently logged in.
17-6