Toshiba Perfecptione Installation And Maintenance Manual page 251

PROGRAMMINGPROCEDURES
SECTION 200-255-317
FEBRUARY1992
NOTES:
1. A maximum of 16 ACD groups may be assigned to each system.
2. XXXX = I-, 2-, 3-, or 4-digit ACD Group pilot number.
3. The eligible answering positions are:
ATT = Attendant Console.
NNNN
= Station DN, Hunt Group pilot number, or Another ACD Group pilot number.
LNNX, TNNX = Announcement machine port number.
NONE = UNA bell.
4. This is an overall queue timer.
5. LNNX and TNNX = Announcement machine's port number.
NN = Station PCB number, X = circuit number.
NN = Trunk PCB number,
X = circuit number.
MOH = Music-on-Hold.
SLT = Silence.
NONE = End.
6. UnansweredACDcalls thatcomein via loopstarttrunks willnotroute toanannouncementdevice,
if the device is connected to a trunk port (TNNX). These calls will route to the attendant console
or UNA. Unanswered ACD calls that come in via TIE, CSA, DID, and ground trunks will route to
the announcement device that is connected to TNNX, because these trunks have disconnect
supervision that supports this connection.
7. If AZM3 is entered, the system repeats announcement A2 through music M3.
8. The following describes the Overflow Disposition:
RBT
= At the end of the time interval, before Announcement I is connected.
MI
= At the end of Music 1 time interval.
M2 = At the end of Music 2 time interval.
M3
= At the end of Music 3 time interval.
9. The following describes the Overflow Group:
A lT = Attendant Console.
NNNN = Station DN, External DN, Master Distributed Hunt Group pilot number, or another ACD
Group pilot number.
UNA = UNA bell.
LNNXITNNX = Station/Trunk Announcement Machine's port number.
NONE = No overflow.
10. The time interval before connecting the ACD call to the first announcement.
11. The connection time for the ACD call in queue to music source 1.
12. The connection time for the ACD call in queue to music source 2.
13. The connection time for the ACD call in queue to music source 3.
14. To trigger an alarm, one or a combination of two of the following criteria can be selected:
0 = Queue size is greater than the number entered here.
7 = Number of calls exceeding call waiting alarm timer 7 is grea ter than the number entered here.
2 = Number of calls exceeding call waiting alarm timer2 is grea ter than the number entered here.
15. New alarm will not be triggered until the alarm guard timer expires.
16. The Supervisor (Log-in) password is 4 digits long.
17. This is a time which an agent is not available for ACD calls.
18. XXX is an agent's line number that is also assigned in the DEKT Data Block.
19. XXXX is an agent's ID code (Maximum = 4 digits).
MMMMMMMM is an agent's name, which is up to 8 digits long.
Ignore line entered.
Stop printing and return to REQ.
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