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PROGRAMMING PROCEDURES
SECTION 200-255-317
FEBRUARY 1992
MUTl
(Music
1 Timer)-Indicates
the connection
time of queuing
ACD calls to music source
1.
Enter: 0 - 255 (second).
MUT2 (Music
2 Timer)-indicates
the connection
time of queuing
ACD calls to music source 2.
Enter: 0 - 255 (second).
MUT3 (Music
3 Timer)-Indicates
the connection
time of queuing
ACD calls to music source 3.
Enter: 0 - 255 (second).
ALGE (Alarm
Generation)-Enables
the system
to trigger
an audible
alarm
to the supervisor
position,
when certain predefined
thresholds
(for
example,
queue
size, queue
waiting
time) are
exceeded.
The alarm
will remain
on until the
supervisor
presses
the m
button.
Enter: O,l, 2, or NONE.
NOTE:
One, or a combination
of two of the following
criteria can be selected
to trigger the alarm:
0 = Queue size is greater
than the number
programmed
in ANQO.
1 = Number
of calls exceeding
call waiting
alarm timer 7 (CAT7) is greater than the
number
of calls programmed
in ANQ 1,
2 = Number
of calls exceeding
call waiting
alarm timer2 (CATZ) is greater
than the
number
of calls programmed
in ANQZ,
ANQO (Alarm:
Number
of Queue O)-Indicates
the
queue
size threshold
that has to be exceeded
before
an alarm is triggered.
Enter: Number of calls to determine
queue size.
CAT1 (Call Waiting
Alarm
Timer 1 )-Defines
the
call waiting timer 1 threshold
that has to time out
before
an alarm is triggered
(sets the timer for
ANQl).
Enter: 0 - 255 (second).
ANQI (Alarm:
Number
of Queue I)-Indicates
the
queue
size threshold,
after call waiting
timer 1
expires,
that has to be exceeded
to trigger
an
alarm.
Enter: Number
of calls to determine
queue size.
CAT2 (Call Waiting
Alarm Timer 2)-Defines
the
call waiting timer 2 threshold
that has to time out
before
an alarm is triggered
(sets the timer for
ANQ2).
Enter: 0 - 600 (second).
ANQ2 (Alarm: Number
of Queue2)-Indicates
the
queue
size threshold,
after call waiting timer 2
expires,
that has to be exceeded
to trigger
an
alarm.
Enter: Number of calls to determine
queue size.
NOTES:
1. CAT1 and ANQI
work together.
2. CAT2 and ANQ2 work together.
ALGT
(Alarm
Guard
Timer)-Provides
the sys-
tem with the capability to NOT trigger a new alarm,
until the alarm
guard
timer
expires,
when
a
current alarm is being sounded
and processed
at
an ACD group supervisor
position.
Enter: 0 - 30 (minute).
ASPS
(Supervisor
Password)-Defines
a
supervisor's
password
used to log in to and log
out of the ACD group for monitoring
purposes.
Enter: XXXX = 4-digit number.
NOTE:
The supervisor's password
must be four digits
long.
ACWT
(After
Call Work
Time)-Indicates
the
length of time that an ACD agent is in After Call
Work mode,
after disconnecting
from an ACD
call. The agent
position
remains
in this mode
until the predefined
After Call Work Time ex-
pires. During this time the agent
position
is not
available
for any incoming
ACD calls. There is a
one-second
resolution
time.
Enter: 0 - 255 (second).
AALN
(ACD Agent
Line Number)-Indicates
an
ACD agent's line number,
which is also assigned
in the DEKT Data Block.
Enter: XXX . . . XXX (XXX = 0 - 127) in response
to the A prompt.
XXX...XXX(XXX=O-127)inresponse
to the D prompt.
17-3
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