Toshiba Infinia 7130 Series Maintenance Manual page 52

Step 31 (A) Replace the monitor (refer to section 4.15.). (B) Test to determine if the
problem still exists.
If the problem still exists, perform the System Board Troubleshooting Process. If
the problem no longer exists, perform the Repair Completion Process.
Step 32 Perform a virus scan on the computer.
If a virus is detected, perform Step 33. If a virus is not detected, perform Step 34.
NOTE: Before performing the next Step, be advised that virus' should not be
removed without the customer's consent. Also, advise the customer that the
system will become infected again, if the contaminated disk(s) is reused.
Step 33 (A) Work with the customer to remove the virus. (B) Test to determine if the
original problem still exists.
If the original problem still exists, perform Step 36. If the original problem no
longer exists, perform the Repair Completion Process.
Step 34 Attempt to duplicate the reported problem or related failure by booting DOS from
the FDD and running a diagnostics program (refer to Chapter 3).
If the computer passes diagnostic testing, perform the Repair Completion Process.
If the computer fails diagnostics, perform Step 35.
Step 35 Verify that no conflicts or errors exist in the device drivers, the system setup, the
jumper settings, and the connector locations.
If conflicts or errors are discovered with the configuration, the setup, the jumper
settings, or the connector locations, perform Step 36. If conflicts or errors are not
discovered within these areas, perform Step 37.
Step 36 (A) Correct any conflicts or errors discovered with the configuration, the setup, the
jumper settings, and the connector locations. (B) Test to determine if the original
problem still exists.
If the original problem still exists, contact Toshiba technical support. If the original
problem no longer exists, perform the Repair Completion Process.
Step 37 Determine if the problem occurs only in a specific application.
If the problem occurs only in a specific application, perform Step 38. If the
problem does not occur only in a specific application, contact Toshiba technical
support.
Step 38 Advise the customer to consult the application's documentation to find information
concerning incompatibilities and setup errors.
If incompatibility or setup errors are discovered with the application, perform Step
39. If no incompatibility or setup errors are discovered, contact Toshiba technical
support.
Step 39 (A) Advise the customer to consult the application's manufacturer for possible
solutions. (B) Correct the problem using the manufacturer's input. (C) Perform the
Repair Completion Process.
Infinia™ 7130, 7160, and 7200 Maintenance Manual ---------------------------------------- 3-45