Suzuki sq-416-420-625 Service Manual page 350

1-1. CUSTOMER COMPLAINT ANALYSIS
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown below will facilitate collecting information to the
point required for proper analysis and diagnosis.
Customer's name:
Date of issue:
Problem Symptoms
Frequency of occurrence
Conditions for Occurrence
of Problem
Environmental Condition
Diagnostic Trouble Code
CUSTOMER QUESTIONNAIRE (EXAMPLE)
Model:
Date Reg.
D "ABS" warning light abnormal: fails to turn on/fails to go off/
D Abnormal noise while vehicle is running: from motor, from valve,
D Wheel is locked at braking:
D Pump motor does not stop (running):
D Braking does not work:
D Other:
D Continuous/Intermittent (
other______________
D Vehicle at stop & ignition switch ON:
D When starting: at initial start only/at every start/Other______________
D Vehicle speed: while accelerating/while decelerating/at stop/
while turning/while running at constant speed/
other________________
D Road surface condition: Paved road/rough road/snow-covered
D Chain equipment:
D Weather:
fair/cloudy /rain/snow /other___________________
D Temperature: _F (
D First check: Normal code/malfunction code (
D Second check after
test drive: Normal code/malfunction code (
ANTILOCK BRAKE SYSTEM (ABS) (OPTIONAL) 5E1-9
VIN:
Date of problem:
flashes
other__________________
times a day, a month)/
road/other_________________
_C)
Mileage:
)
)