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Address for parts return:
2-1, Ōmikachō 5-chōme
Hitachi-shi, Ibaraki-ken, 319-1293
Hitachi Industrial Products, Ltd.
HF-W Returns and Repairs Center
c/o Hitachi Transport System, Ltd.
Tel.: +81-294-52-7496
Contact information regarding parts return
Any inquiries regarding parts returns will be received by the main office and then forwarded to the appropriate divisions thereafter.
Tel.: +81-45-762-3023
Hitachi Embedded Computer - Repair Request Form and Statement of Received Goods
□ Entire system
Parts being
returned
- System model:
- System manufacturing no.:
(entered by customer)
(Always enter the system information contained on the label attached to the main unit, even if you are returning only internal components. A fee might be charged if this information is not available.)
Description of
Details (Indicate the problem specifically.) (Attach additional documentation as necessary.)
★ Please help us by filling out this information as completely as possible. Enter check marks in the appropriate boxes.
problem
■ Date of occurrence (YYYY/MM/DD hh:mm):
(entered by customer)
■ Frequency
of occurrence: □ Occasionally
■ State upon
occurrence:
■ LEDs:
C
U
T
■ Description of the problem (actions to take when the problem occurs, operating procedures, etc.), details of requests, etc.
(Please attach photographs, screenshots, or other materials that depict the problem when it occurs to provide information that will allow the problem to be objectively identified.
The inclusion of such materials can help speed up an investigation into the problem. Fill out this section not only for repair requests, but also for requests to verify operation.)
■ Customer information
(Use this space to provide any information about customer additions or changes that will aid an investigation into the problem, such as any additional devices, externally connected devices,
or BIOS setting changes.)
Notes regarding
repairs
(entered by customer)
Note: This service is available for a fee if outside the free repair period.
Note the following:
1) Attach this sheet to the parts to be repaired, and return the parts to the above address.
In addition, notify the shop from which you purchased the product that it has been returned for repairs.
2) Please indicate whether to proceed with repairs within one month after Hitachi provides a repair estimate.
If no repairs are necessary or if you do not indicate a preference, the parts will be returned to you.
In such cases you will receive a separate invoice for the cost of the investigation.
3) Repairs are accepted during the repair period for each device.
Depending on the parts that have failed, however, repairs are still possible in some cases even if the repair
period has ended.
Please understand that customers are responsible for the costs of investigating submitted parts, even if repairs
are not possible. Please return parts to the repair center only if you agree to this policy.
4) Note that in some cases, the data recorded on HDDs and SSDs might be lost throughout the process of
an investigation or repair. Always back up your data before submitting such devices.
5) If any confidential items related to information security, such as programs, data, and recordable media,
are not required for an investigation or repair, delete any such items before returning the
parts.
6) Repairs for parts that have failed take the form of replacement parts only.
Note that, in some cases, parts might be replaced with parts that are functionally compatible with
the original parts, due to the discontinuation or modification of the original parts, or for other reasons.
7) We cannot repair or analyze failures in any hardware that was purchased from another company.
8) We cannot return parts in which failures originated during the free repair period.
9) Technical materials, including those related to exports or the environment, are only provided during
the repair period.
Email: hfw.support.af@hitachi-systems.com
□ Only once
□ When turning power on □ Before the BIOS screen appears □ During BIOS startup
□ During OS startup
□ When installing a board added by the customer
(Make and model: )
■ Digital LEDs for status indications:
■ STATUS LED state:
■ ALARM LED state:
■ DRIVE/STBY LED state:
■ DRIVE1 STATUS LED state:
■ DRIVE2 STATUS LED state:
Repair estimate required? (Yes No)
Recovery required? (Yes No)
Company:
Office:
Responsible department:
Contact person:
Email:
Address:
Tel.:
□ ______ times every (hour day week month)
□ Always
□ Other: ________________________
□ After OS startup
□ When a specific application runs□ Other: _______________
□ Alphanumeric display
□ Red
□ On
□ On
□ On
□ On
Repair start time (Immediately After estimate)
Sender information (entered by customer)
(Enter a check mark in the box.)
■ Can the problem □ Yes
be reproduced?
□ During OS setup
□ When OS is stopped
(Make and name: )
□ Off
□ Green
□ Off
□ Off
□ Blinking
□ Off
□ Blinking
□ Off
□ Blinking
□ Off
Return of parts where problem
originated required? (Yes No)
Note: This service is available for a fee.
Disassembly photo required? (Yes No)
Note: This service is available for a fee. Describe the contents of any
photographs.
Location to which to return parts
(enter only if different from the sender)
Address:
Company:
Contact person:
Tel.:
CNT-REP-00
□ No
□ Unknown
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