Mitsubishi Electric MELSEC Q Series User Manual page 464

9 TROUBLE SHOOTING
Symptom
Logging file cannot be
opened with the
Open file button on the
logging monitor screen.
Unable to operate on
the logging monitor
screen
Symptom
Address is not notified.
E-mail is not sent.
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Check point
®
Check that Microsoft
® ®
Microsoft Excel 2007/2010 is used.
®
Check if Microsoft Office 2007/2010 or
® ®
Microsoft Excel 2007/2010 is not used,
and the logging file stored on the Web
server module is opened directly with the
Open file button.
(7) Troubleshooting on e-mail
Check point
The address notification setting is not correct.
 Check whether e-mail can be sent to the
specified destination with a commercial e-
mail software.
 Check whether a file can be transferred to
the specified destination with commercial
FTP client software.
When "Notify the global IP address obtained
from the router" was selected in the address
notification setting, the router does not
support UPnP.
The e-mail setting is not correct.
Check whether e-mail can be sent to the
specified destination with commercial e-mail
software.
The e-mail account is not correct.
The programmable controller CPU has been
powered on right after powered off.
The mail server of the Internet service
provider requires authentication at e-mail
transmission. (SMTP authentication, POP
before SMTP) ( )
Contact the Internet service provider for the
above.
The DNS server setting is not correct.
Office 2007/2010 or Open the logging file after clicking the
(Refer to Section 6.2.3.)
 Cancel the Windows authentication dialog.
 Open the logging file after clicking the
 Check the address notification setting.
 Contact the Internet service provider.
 Contact the administrator of the FTP
 Use a UPnP-enabled router.
 Select "Notify the following HTTP port
 Check the e-mail setting (period, colon,
 Contact the Internet service provider.
 Check the e-mail account assigned by the
 Power on the programmable controller a
 In the option setting of the e-mail setting,
 Check the DNS server setting.
(From the previous page)
Corrective action
Open file button to open the file and saving
the file on the personal computer.
Open file button to open the file and
saving the file on the personal computer.
(Refer to Section 6.2.3.)
*The Windows security dialog may be
behind the active window.
Corrective action
(Refer to Section 6.9.2)
server.
number" in the address notification setting.
(Refer to Section 6.9.2.)
etc.). (Refer to Section 6.6.3)
Internet service provider.
few minutes after power-off.
select the "This sever has authentication
requirements which have to be met" check
box and set each item.
(Refer to Section 6.6.3.)
(Refer to Section 4.6.3 (3))
(Continued on the next page)
MELSEC-Q
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