NEC univerge sv8100 Installation Manual page 102
Automatic call distribution acd
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Also See for univerge sv8100:
- Features and specifications manual (2210 pages) ,
- Features & specifications manual (1174 pages) ,
- Programming manual (986 pages)
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Issue 4.0
With a In-Mail set as the announcement source:
3 - 70
22-01-11
System Options for Incoming Calls – VRS Waiting Message Interval
Time
Set the timer for the interval between the Delayed Messages (0~64800
seconds).
41-19-01
ACD Voice Mail Delay Announcement – Delay Message Start Time
For each ACD Group (01~64), set how long the system waits before playing
the first Delay Announcement (0~64800 seconds).
41-19-02
ACD Voice Mail Delay Announcement – Mailbox Number for 1st
Announcement Message
For each ACD Group (01~64), set the mailbox number to be used for the
1st Delay Announcement.
41-19-03
ACD Voice Mail Delay Announcement – 1st Delay Message Sending
Count
For each ACD Group (01~64), determine how many times the 1st Delay
Message is played to the caller (0~255).
41-19-04
ACD Voice Mail Delay Announcement – Mailbox Number for 2nd
Announcement Message
For each ACD Group (01~64), set the mailbox number to be used for the
2nd Delay Announcement.
41-19-05
ACD Voice Mail Delay Announcement – 2nd Delay Message Sending
Count
For each ACD Group (01~64), determine how many times the 2nd Delay
Message is played to the caller (0~255).
41-19-07
ACD Voice Mail Delay Announcement – ACD Forced Disconnect Time
After 2nd Announcement
For each ACD Group (01~64), assign how long the system should wait after
the end of the 2nd Announcement Message before disconnecting the call
(0~64800 seconds).
41-19-08
ACD Voice Mail Delay Announcement – Delay Message Interval Time
For each ACD Group (01~64), set the timer for the interval between the
Delayed Messages (0~64800 seconds).
UNIVERGE SV8100
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