NEC univerge sv8100 Installation Manual page 241

Automatic call distribution acd
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UNIVERGE SV8100
Description
For each ACD Group (1~64), use
overflow mode (0~9), destination and announcement message types. Delay
announcement functions are not available for ACD pilot number calls. Each ACD
Group can have unique overflow options. The table below outlines the entry options.
Input Data
Item
No.
ACD Installation Manual
ACD Group No.
Item
Overflow
Operation Mode
01
ACD Overflow
Destination
02
Delay
Announcement
03
Source Type
ACD Overflow
04
Transfer Time
System Speed Dial
05
Bin
Incoming Ring
06
Group when
Overflow
41-08 : ACD Overflow Options
Program 41-08 : ACD Overflow Options
Input Data
0
= No overflow (None)
1
= Overflow with No Announcement
2
= No Overflow with First Announcement Only
3
= No Overflow with First & Second
Announcements
4
= Overflow with First Announcement Only
5
= Overflow with First & Second Announcement
6
= --- Not Used ---
7
= --- Not Used ---
8
= No Overflow with Second Announcement Only
9
= Overflow with Second Announcement Only
0
= No Setting
1~64 = ACD Group
65 = Overflow Table (Program 41-09)
66 = Voice Mail Integration
67 = System Speed (Program 41-08-05)
68 = Incoming Ring Group (Program 41-08-06)
0
= ACI
1
= VRS
2
= VM8000 InMail
0~64800 (sec)
0~1999
(Used when 41-08-02 is set to 67)
1~100
(Used when 41-08-02 is set to 68)
Issue 4.0
to assign the
01~64
Default
0
0
0
30
1999
1
4 - 95

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