NEC univerge sv8100 Installation Manual page 128

Issue 4.0
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Related Features
Supervisor, ACD Group
Supervisor, DSS Console
3 - 96
11-13-11 Service Code Setup (for ACD) – ACD Agent Logout by Supervisor
This Service Code (normally 668) allows the System Supervisor to log an
agent out of an ACD Group.
11-13-12 Service Code Setup (for ACD) – Change Agent ACD Group by
Supervisor
This Service Code (normally 669) allows the System Supervisor to assign
an agent to a different ACD Group.
15-07-01 Programmable Function Keys
Assign the following function keys to the ACD Group Supervisor:
ACD Log In/Log Out key (code *10) for one-button Log In/Log Out

operation. The System Supervisor must have a Log In/Log Out key.
Out of Service key (code *14) for removing the entire ACD Group from

service.
20-06-01 Class of Service for Extensions
Assign a Class of Service (1~15) to an extension.
20-13-33 Class of Service Options (Supplementary Service) – ACD Supervisor's
Position Enhancement
In an extension's Class of Service, enable this option (1) to allow the
System Supervisor to change the login and ACD Group assignment for an
agent. This option also allows agents to change their own ACD Group
assignment.
41-01-01 System Options for ACD – System Supervisory Extension
Assign an extension as the ACD System Supervisor.
41-04-01 ACD Group Supervisor – Group Supervisor Extension
For each ACD Group (1~64), assign the Group Supervisor's extension.
(You cannot use the port entered in this program in Program 41-01-01 as a
System Supervisor.)
41-04-02 ACD Group Supervisor – Operation Type
For each ACD Group (1~64), assign the operating mode for the Group
Supervisor. Operating modes are 0 [do not receive ACD calls (no)], 1
[
receive ACD incoming calls in case of overflow (Busy)
incoming calls all the time (Yes
] and 2 [
)].
UNIVERGE SV8100
receive ACD