Identification Codes For Acd Agents - NEC univerge sv8100 Installation Manual
Automatic call distribution acd
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- Features and specifications manual (2210 pages) ,
- Features & specifications manual (1174 pages) ,
- Programming manual (986 pages)
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UNIVERGE SV8100
Description
Agent Identity Code (AIC)
An Agent Identity Code (AIC) allows ACD agents to log in any extension without
setting Program 41-02-01 (ACD Log In). AIC also allows ACD agents to log in to
multiple ACD groups at the same time. AIC and ACD groups for each work period can
be set in Program 41-18-01 as shown in the following example.
Table
With this example, ACD will work as follows:
Example 1: Log In with AIC 789
Example 2: Log In with AIC 567
Example 3: Log In with AIC 678
ACD Installation Manual
Identification Codes for ACD
Operation
AIC
#
Group
1
789
1
2
789
1
3
789
1
4
567
10
5
678
2
6
678
2
7
678
2
During Work Period 1, ACD agents will belong to ACD groups 1, 2, and 16 at the
same time.
During Work Period 2, ACD agents will belong to only ACD group 1.
During Work Periods 3~8, ACD agents will not belong to any ACD group and the
ACD extensions will work as normal extensions.
During Work Periods 1~8, ACD agents will belong to only ACD group 10.
Work Period
During
s 1~8, ACD agents will belong to ACD groups 2, 3 and 5 at the same
time.
A supervisor cannot log in/out an AIC member as they are not normal ACD agents.
Work Period
1
2
3
4
1
1
-
-
2
1
-
-
16
1
-
-
10
10
10
10
2
2
2
2
3
3
3
3
5
5
5
5
Issue 4.0
Agents
5
6
7
8
-
-
-
-
-
-
-
-
-
-
-
-
10
10
10
10
2
2
2
2
3
3
3
3
5
5
5
5
3 - 45
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