NEC univerge sv8100 Installation Manual page 66

Issue 4.0
When agent is received call above system by CCIS
Assumption:
ACD agent that is in another system cannot resist to ACD group.
Buffer Data (System B): CID ＝ 214-555-1212、Agent Extension number ＝ 201
1.
2.
3 - 34
214-555-1212
System A Agent = 101 (Idle)/102 (Idle)
System B Agent = 201 (Idle)/202 (Idle)
Receive ACD inbound call (Pilot number of Group1 in System B) from originator
(214-555-1212)
ACD call goes to Agent 201
=> LCD display [Marked]
UNIVERGE SV8100