NEC univerge sv8100 Installation Manual page 47

UNIVERGE SV8100











ACD Installation Manual
41-08-03 ACD Overflow Options - Delay Announcement Source Type
For each ACD Group (1~64), assign the announcement message types. Delay
announcement functions are not available for ACD pilot number call. Each
ACD Group can have unique overflow options.
41-08-04 ACD Overflow Options - ACD Overflow Transfer Time
For each ACD Group (1~64), assign the overflow transfer time (0~64800
seconds).
41-08-05 ACD Overflow Options - System Speed Dial Bin
For each ACD Group (1~64), enter the speed dial area (0~1999) to overflow to
when 41-08-05 is set to 67.
41-08-06 ACD Overflow Options - Incoming Ring Group when Overflow
For each ACD Group (1~64), enter the Incoming Ring Group to overflow to
when 41-08-02 is set to 68.
41-09-01 ACD Overflow Options - ACD Overflow Table Setting
Use Program 41-09 : ACD Overflow Table Setting to define the ACD group to
which a call is transferred when overflow occurs.
41-17-01 ACD Login Mode Setup
Use Program 41-17 : ACD Login Mode Setup to define the ACD login mode for
each extension. If the AIC Login Mode is enabled, set the AIC Login and AIC
Logout service codes for the AIC members in Program 11-13-08 and 11-13-09.
41-18-01 ACD Agent Identity Code Setup – ACD Agent Identity Code
For each AIC Table (1~512), define the ACD Agent Identity Code (four digits).
41-18-02 ACD Agent Identity Code Setup – Default ACD Group Number
For each AIC Table (1~512), define the default ACD group number that is
displayed with Queue Status (0=no setting, 1~64).
41-18-03 ACD Agent Identity Code Setup – ACD Group Number in Mode 1
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 1 work period.
41-18-04 ACD Agent Identity Code Setup – ACD Group Number in Mode 2
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 2 work period.
41-18-05 ACD Agent Identity Code Setup – ACD Group Number in Mode 3
For each AIC Table (1~512), define the ACD group number (0=no setting,
1~64) in mode 3 work period.
Issue 4.0
3 - 15