Headset Operation (With Automatic Answer) - NEC univerge sv8100 Installation Manual

UNIVERGE SV8100
Headset Operation (with Automatic
Description
An ACD Agent or ACD Group Supervisor can utilize a customer-provided headset in
place of the handset. The headset conveniently frees up the user's hands for other
work and provides privacy while on the call. In addition, an ACD Agent with a headset
can have Automatic Answer. This allows an agent busy on a call to automatically
connect to the next waiting call when they hang up.
Programming



ACD Installation Manual
Conditions
None
Default Setting

No headset keys defined (Program 15-07-01 = 05).

Automatic Answer disabled (Program 41-14-04 = 0).
15-07-01 Programmable Function Keys
Assign a function key for Headset operation (05).
20-13-06 Class of Service Options (Supplementary Service) – Automatic
Off-Hook Signaling (Automatic Override)
Allows a busy extension ability to manually (0) or automatically (1) receive
off-hook signals.
41-14-04 ACD Options Setup – Automatic Answer at Headset
For each ACD Group, enable (0) or disable (1) Automatic Answer for agents
using headsets.
Issue 4.0
Answer)
3 - 39