NEC univerge sv8100 Installation Manual page 96

Issue 4.0
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No Overflow with 1st Announcement Only (Mode 2)
A call waits in queue for an available agent, but the caller periodically hears the
1st Announcement message. This message can be a unique VRS message, a
message from a PGD (2) port, message from an In-Mail, or the standard voice
prompt, "Please hold on, all lines are busy. Your call will be answered when a
line becomes free." In any case, the message repeats after a programmed
interval.
When the PGD (2) is providing the 1st Announcement, it will continue to play
until the call is answered or abandoned. This message will not start from the
beginning because it is on a constant loop.
No Overflow with 1st and 2nd Announcements (Mode 3)
When all agents are unavailable, the caller initially hears the 1st Announcement
message. After a programmed interval, the caller hears the 2nd Announcement.
The second announcement periodically repeats while the caller continues to
wait. Each announcement can be a VRS message, a message from a PGD (2)
port, message from an In-Mail, or the standard voice prompt, "Please hold on,
all lines are busy. Your call will be answered when a line becomes free." Refer
to Setting Up the 1st Announcement for Overflow Modes 2 and 4 on page
When the PGD (2) is providing the 1st Announcement it will continue to play
until the call is answered, abandoned or timer in 41-10-04 expires and Starts to
play the 2nd Announcement. The 2nd Announcement will continue to play until
the call is answered, abandoned or timer in 41-10-05 expires and drops the call
The messages will not start from the beginning because it is on a constant loop.
Overflow with 1st Announcement Only (Mode 4)
If all agents are unavailable, a call to the ACD Group will overflow (i.e., reroute)
to another ACD Group, offsite via a speed dial bin, Ring Group, or the Voice
Mail after a programmed interval. In addition, the caller periodically hears the 1st
Announcement message. This message can be a VRS message, a message
from a PGD (2) port, message from an In-Mail, or the standard voice prompt,
"Please hold on, all lines are busy. Your call will be answered when a line
becomes free." In either case, if the overflow destination is another ACD Group
the message repeats after a programmed interval.
When the PGD (2) is providing the 1st Announcement it will continue to play
until the call is answered or abandoned. This message will not start from the
beginning because it is on a constant loop.
Overflow with 1st and 2nd Announcements (Mode 5)
When all agents are unavailable, a call to the ACD Group will overflow (i.e.,
reroute) to another ACD Group, offsite via a speed dial bin, Ring Group, or the
Voice Mail after a programmed interval. In addition, the caller initially hears the
1st Announcement message. After a programmed interval, the caller hears the
2nd Announcement. If the overflow destination is another ACD Group, the
second announcement periodically repeats while the caller continues to wait.
Each announcement can be a VRS message, a message from a PGD (2) port,
UNIVERGE SV8100
3-66.