NEC univerge sv8100 Installation Manual page 78

Issue 4.0
Multiple Agent Log In
ACD agents can log in any extension with multiple AICs (up to three). Using the
example setup above, ACD will work as follows:
Example 1: Log In with AIC 789 and 567
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Example 2: Log In with AIC 789, 567 and 678
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Some conditions with Multiple Agent Log In:
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During Work Period 1, ACD agents will belong to ACD groups 1, 2, 10 and 16 at
the same time.
During Work Period 2, ACD agents will belong to ACD groups 1 and 10.
During Work Periods 3~8, ACD agents will belong to only ACD group 10.
During Work Period 1, ACD agents will belong to ACD groups 1, 2, 3, 5, 10 and
16 at the same time.
During Work Period 2, ACD agents will belong to ACD groups 1, 2, 3, 5 and 10.
During Work Periods 3~8, ACD agents will belong to only ACD groups 2, 3, 5
and 10.
ACD agents cannot log in to the system supervisor or group supervisor's
extension.
In order to log in with AIC, the extension should be set to AIC Log In mode in
Program 41-17-01.
If the extension is set to AIC log in mode in Program 41-17-01, the system will
ignore the setting of Program 41-02-01 for the extension.
ACD agents can log in multiple extensions (up to the maximum capacity of the
extension) with one AIC. For example, even if ACD agent "A" logs in extension
151 with the same AIC 789, ACD agent "B" can also log in to extension 351 with
the same AIC 789 at the same time.
Conditions
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A LAN connection from the UNIVERGE SV8100 system to a PC which
has the UNIVERGE SV8100 ACD MIS program installed. Refer to the
UNIVERGE SV8100 ACD MIS Supervisor's Manual, for further
information.
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If the system has ID codes enabled, an agent must enter their ID code
each time they log into an ACD Group.
UNIVERGE SV8100