NEC univerge sv8100 Installation Manual page 233

UNIVERGE SV8100
Description
For each ACD Group (1~64), use
the group supervisor extension and operating mode. Operating modes are:



An ACD Group can have only one supervisor. In addition, an extension can be a
supervisor for only one ACD Group.
Input Data
Item
No.
01
02
Conditions
Feature Cross Reference

ACD Installation Manual
0 = Supervisor extension does not receive ACD Group calls.
1 = Supervisor extension receives ACD Group overflow calls only.
2 = Supervisor extension receives ACD Group calls just like all other agents.
ACD Group No.
Item
Group Supervisor
Extension
Operation Type
If you assign an extension as a ACD Group Supervisor in this program, you

cannot program the same extension as a System Supervisor in
Program 41-01-01.
Automatic Call Distribution (ACD)
41-04 : ACD Group Supervisor
Program 41-04 : ACD Group Supervisor
Input Data
Extension Number (Up to eight digits)
0 = Not receive any ACD incoming calls (No)
1 = Receive ACD incoming calls in case of
overflow (Busy)
2 = Receive ACD incoming calls all the time (Yes)
Issue 4.0
to assign
01~64
Default
No
Setting
0
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