NEC univerge sv8100 Installation Manual page 259

UNIVERGE SV8100
Description
Use
call overflow and the mode for each ACD group.
Input Data
Item
No.
01
02
Conditions
Feature Cross Reference

Telephone Programming Instructions
To enter data for Program 41-16 (ACD Threshold Overflow):
1.
2.
ACD Installation Manual
Program 41-16 : ACD Threshold Overflow
ACD Group No.
Item
Number of Calls in Queue
Define the maximum number of calls allowed
in the ACD queue before overflow occurs.
Operation Mode for ACD Queue
Define how the system should handle calls
when the number of calls in queue exceeds
the threshold.
None
Automatic Call Distribution (ACD)
Enter the programming mode.
41 16
41-16-01 ACD Group1
Queue Limit 0

back select
41-16 : ACD Threshold Overflow
to define the value of the ACD threshold
0~200
(0 = No Limitation)
0 = The last waiting call is
1 = The longest waiting call is
2 = Send Busy Tone
01~64
Input Data
transferred
transferred
Issue 4.0
Default
0
0
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