NEC univerge sv8100 Installation Manual page 46

Issue 4.0
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3 - 14
41-03-01 Incoming Ring Group Assignment for ACD Group - ACD Group
Number
For each Incoming Trunk Ring Group (1~100) set up in Program 22-05-01,
designate into which ACD Group (1~64) the trunks should ring for each of the
eight Work Periods.
41-03-02 Incoming Ring Group Assignment for ACD Group - Night
Announcement Service
For each Incoming Trunk Ring Group (1~100) set up in Program 22-05-01,
designate whether the Night Announcement Service should be enabled (1) or
disabled (0).
41-03-03 Incoming Ring Group Assignment for ACD Group - Priority Data
For each Incoming Trunk Ring Group (1~100) set up in Program 22-05-01,
assign an Incoming Trunk Ring Group as normal (0) or define the priority (1~9).
41-05-01 ACD Agent Work Schedules
Use Program 41-05 : ACD Agent Work Schedules to set up the Work
Schedules for ACD Agents and Groups. For each ACD Work Schedule (1~4),
designate the start and stop times for each of the eight Work Periods. After you
set up the schedules in this program, assign them to days of the week in
Program 41-07. (This is the same program used by the Trunk Work Schedules.)
41-06-01 Trunk Work Schedules
Use Program 41-06 : Trunk Work Schedules to set up the Work Schedules for
trunks. For each Work Schedule (1~4), designate the start and stop times for
each of the eight Work Periods. After you set up the schedules, assign them to
days of the week in Program 41-07. (This is the same program used by the
ACD Agent Work Schedules.)
41-07-01 ACD Weekly Schedule Setup
Use Program 41-07 : ACD Weekly Schedule Setup to assign the four Work
Schedules (1~4) to days of the week. The assignments you make in this
program apply to both the ACD Agent Work Schedules (Program 41-05) and
the Trunk Work Schedules (Program 41-06).
41-08-01 ACD Overflow Options - Overflow Operation Mode
For each ACD Group (1~64), assign the overflow mode (0~9). Each ACD
Group can have unique overflow options.
41-08-02 ACD Overflow Options - ACD Overflow Destination
For each ACD Group (1~64), assign the destination ACD group (1~64) or
option (65=Overflow Table in Program 41-09, 66=Voice Mail Integration (In-skin
voice mail), 67 = Speed Dial Area (41-08-05), 68 = Incoming Ring Group (41-
08-06).
UNIVERGE SV8100