NEC univerge sv8100 Installation Manual page 40
Automatic call distribution acd
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Also See for univerge sv8100:
- Features and specifications manual (2210 pages) ,
- Features & specifications manual (1174 pages) ,
- Programming manual (986 pages)
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Issue 4.0
ACD Group and Skill Assignment for each Agent :
3 - 8
Ext 101
Ext 102
Ext 103
Time Schedule
8:30 ~ 12:00
13:00 ~ 17:30
Other time
8:30 ~ 12:00
13:00 ~ 17:30
Other time
8:30 ~ 12:00
13:00 ~ 17:30
Other time
UNIVERGE SV8100
ACD Group Assignment
ACD Group 1, Level 1
ACD Group 1, Level 1
Non-ACD Agent
Non-ACD Agent
ACD Group 1, Level 2
Non-ACD Agent
ACD Group 1, Level 2
ACD Group 2, Level 1
Non-ACD Agent
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