Determine Trunk Work Schedules; Assign Incoming Trunk Ring Groups To Acd Groups - NEC univerge sv8100 Installation Manual

Issue 4.0
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ACD can be set to automatically answer incoming calls.
Incoming trunk calls can automatically route to specific ACD Group (200 trunks ports
and 100 Ring groups are available). These types of calls ring directly into the ACD
Group without being transferred by a co-worker or the Automated Attendant. Calls
can route directly to ACD:
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
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Use the
the sample below when completing this step.
1.
2.
2 - 10
T I
RUNKS NTO
Assign the trunk to an Incoming Trunk Ring Group (in this section).
Set up the trunk work schedules (Refer to
page 2-12.)
Assign Incoming Ring Groups to ACD Groups (Refer to
Ring Groups to ACD Groups on page
 DISA, DID and tie trunks can ring an ACD master number directly.
ACD Incoming Trunk Ring Group Worksheet (22-05-01) on page 2-11
Determine which trunks you want answered by ACD Groups.
In the Trunk Port column of the worksheet, enter the number of each trunk you
want ACD to automatically answer. In the example below, trunks 1 and 2 will be
automatically answered by ACD.
Assign the trunk ports to Incoming Ring Groups.
In the Incoming Ring Group columns, enter the Incoming Trunk Ring Group for
each trunk port, for each Night Service mode. Trunks that have the same basic
function and that will be assigned the same priority in
Ring Groups to ACD Groups on page 2-14
Group.
For example, if you have trunks 1~4 that will be primarily answered by the same
ACD Group, put trunks 1~4 in the same incoming group.
 You can mix assignments if the trunks have different functions during the different
Night Service modes.) In the example below, trunk 1 is in incoming group 2, while
trunk 2 is in incoming group 3.
 Assign Incoming Trunk Ring Groups to ACD Groups on page 2-14
Trunk Ring Group priority. Priority groups always have precedence over normal
groups.
For example, if a call from a priority group rings in when while a normal group call is
already ringing, ACD services the priority call first. ACD services multiple priority
calls on a first-come, first-served basis. Keep this in mind when assigning the trunk
ports to incoming Ring Groups.
I R G
NCOMING ING
Determine Trunk Work Schedules on
2-14.)
should be in the same incoming Ring
UNIVERGE SV8100
ROUPS
Assign Incoming Trunk
Assign Incoming Trunk
sets the Incoming
and