NEC univerge sv8100 Installation Manual page 48
Automatic call distribution acd
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Also See for univerge sv8100:
- Features and specifications manual (2210 pages) ,
- Features & specifications manual (1174 pages) ,
- Programming manual (986 pages)
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Issue 4.0
Related Features
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Operation
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3 - 16
41-18-06
ACD Agent Identity Code Setup – ACD Group Number in Mode 4
For each AIC Table (1~512), define the ACD group number (0=no setting,
1~64) in mode 4 work period.
41-18-07
ACD Agent Identity Code Setup – ACD Group Number in Mode 5
For each AIC Table (1~512), define the ACD group number (0=no setting,
1~64) in mode 5 work period.
41-18-08
ACD Agent Identity Code Setup – ACD Group Number in Mode 6
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 6 work period.
41-18-09
ACD Agent Identity Code Setup – ACD Group Number in Mode 7
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 7 work period.
41-18-10
ACD Agent Identity Code Setup – ACD Group Number in Mode 8
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 8 work period.
41-21-01
ACD Login Setup - Login ID Code (Version 5000 or higher)
Input the Login ID(s) to be used.
41-21-02
ACD Login Setup - Skill Table Number (Version 5000 or higher)
Input the Skill Table number to be used for each Login ID.
41-22-01
Skill Base Routing (Version 5000 or higher)
This option determines if the Skill Based Routing is Used (1), or Not Used (0).
41-23-01
Skill Level (Version 5000 or higher)
Input the Skill Level for each Queue for each Skill Table number.
UNIVERGE SV8100
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