Basic Operations; Transferring Calls To An Acd Group - NEC univerge sv8100 Installation Manual

UNIVERGE SV8100
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B
S 8
ASIC
ECTION
8.1
ACD Installation Manual
41-13-02 VRS Message Number for Night Announcement – Tone Kind at
Message Interval
For each ACD Group (01~64), define the what the caller will hear between
the night announcements (0=Ring Back Tone, 1=MOH Tone, 2=BGM
Source).
41-14-10 ACD Options Setup – ACD No Answer Skip Time
For each ACD Group (01~64), set how long the system waits before
transferring an unanswered call to the next ACD agent (0=disabled or
1~64800 seconds). This timer is also used to determine when an
unanswered call is transferred to the Group Supervisor if Program 41-04-01
is set to 1 or 2.
Default Setting
ACD is not set up.
O
PERATIONS

Transferring Calls to an ACD Group

To Transfer a call to an ACD Group:
1. At the multiline telephone, press the Transfer key.
- OR -
At single line telephone, hookflash.
 You hear Transfer dial tone.
2. Dial ACD Group Master number.
 You can press a One-Touch Key for the master instead.
3. Hang up.
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