NEC univerge sv8100 Installation Manual page 63
Automatic call distribution acd
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Also See for univerge sv8100:
- Features and specifications manual (2210 pages) ,
- Features & specifications manual (1174 pages) ,
- Programming manual (986 pages)
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UNIVERGE SV8100
When the agent who stored the CID is available. (Marked by the agent)
Assumption:
Buffer Data：CID ＝ 214-555-1212、Agent Extension number ＝ 100
Group1 Agent = 100 (Busy)/101 (Idle)/102 (Idle)
1.
2.
ACD Installation Manual
214-555-1212
Receive ACD incoming call to Group1 from originator (214-555-1212).
ACD call goes to Agent 100.
=> LCD display [Marked]
Issue 4.0
3 - 31
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