NEC univerge sv8100 Installation Manual page 60
Automatic call distribution acd
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Also See for univerge sv8100:
- Features and specifications manual (2210 pages) ,
- Features & specifications manual (1174 pages) ,
- Programming manual (986 pages)
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Issue 4.0
When it transfer by setting the [ACD Caller ID Marking Setup] Function Key
Assumption:
PRG41-24-02 ACD Agent info for Caller ID 0: Agent Extension number
1.
2.
3.
4.
5.
3 - 28
214-555-1212
Receive ACD inbound call (Group1) from originator (214-555-1212), and
answers the call by Agent100.
Agent 100 is pressing Marking LK.
=> LCD display [Save completed] -> [Marked]
=> CID registers buffer [CID ＝ 214-555-1212、 Agent Extension number ＝ 100]
Agent100 transfers ACD call to Agent102.
Agent102 answers the transferred ACD call
Agent 102 is pressing Marking LK.
=> LCD display [Marking overwrite] -> [Marked]
=> CID registers buffer [CID ＝ 214-555-1212、 Agent Extension number ＝ 102]
UNIVERGE SV8100
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