NEC univerge sv8100 Installation Manual page 52

Automatic call distribution acd
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Issue 4.0
System Availability
Terminals
DT300/D
DT700 excluding MH240
ML440
Programming
3 - 20
If PRG41-24-02 is changed during system is running, all buffer records
will be forced to delete.
CID buffer is not replicated to the NetLink system(s) so when the NetLink
Failover occurs the CID data in the buffer will not be carried over.
When the system is rebooting, the CID data in the buffer will not be
stored.
Since this feature needs a Function Key, Single Line Terminals are not
supported.
Default Settings
Not enabled
term ®
85
15-07-01
Programmable Function Keys
Define an ACD Caller ID Marking Setup (*34) key on the ACD agents that
would like to Mark calls.
41-24-01
Caller ID marking setup
Enable/Disable the availability of setting that the ACD Agent can mark the
originator caller ID, system base.
41-24-02
ACD Agent info for Caller ID
Set wither the Agent ID or extension number of the ACD Agent is used to
mark with the CID in the buffer.
41-24-03
Caller ID Buffer Clear Timer
Set time interval for clearing stored caller ID record in buffer.
41-24-04
CID Buffer Store size
Set the CID Buffer Size. When the number of CID record is over the limit,
CID buffer threshold alarm of PRG90-10-10(71) would be reported.
UNIVERGE SV8100

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