NEC univerge sv8100 Installation Manual page 16
Automatic call distribution acd
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Also See for univerge sv8100:
- Features and specifications manual (2210 pages) ,
- Features & specifications manual (1174 pages) ,
- Programming manual (986 pages)
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Issue 4.0
2 - 6
Sample ACD Agent Work Schedule Worksheet (41-05-01)
ACD Work Schedule Number (1-4)
Day(s) of Week
Work Period
1
2
3
4
5
ACD Agent Work Schedule Worksheet (41-05-01)
ACD Work Schedule Number (1-4)
Day(s) of Week
Work Period
1
2
3
4
5
6
7
8
(41-07-01)
Start Time
8:00 AM
Noon
1:00 PM
5:00 PM
Midnight
(41-07-01)
Start Time
UNIVERGE SV8100
1
Monday-Friday
End Time
Noon
1:00 PM
5:00 PM
Midnight
8:00 AM
End Time
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