NEC univerge sv8100 Installation Manual page 53

UNIVERGE SV8100


Related Features
ACD Skill Based Routing
Operation
When Caller ID is Marked during an ACD Call
When CID marking by pressing LK during an ACD call (ACD Agent Extension No)
Assumption:
PRG41-24-02 ACD Agent info for Caller ID 0 : Agent Extension number
1.
2.
ACD Installation Manual
90-10-01 System Alarm Setup - Alarm Type
Assign a Major or Minor alarm status for Alarm 71 (Alarm for threshold of
CID buffer). This program also assigns whether or not the alarm is
displayed to a key telephone and whether or not the alarm information is
reported to the predefined destination.
90-10-02 System Alarm Setup - Report
Assign whether or not the alarm is displayed to a multiline terminal and
whether or not the alarm information is reported to the predefined
destination in Program 90-11.
214-555-1212
Receive ACD inbound call (Group1) from originator (214-555-1212), and
answers the call by Agent100.
Agent100 is pressing Marking LK.
=>LCD display [Save completed] -> [Marked]
=>CID registers buffer [CID=214-555-1212, ACD Agent Extension =100]
Issue 4.0
3 - 21