NEC univerge sv8100 Installation Manual page 34

Issue 4.0
3 - 2
Advanced Features Guide (Continued)
ACD Capability
Set up SIE keys for ACD Groups.
Get one-button ACD Group calling and
Transfer as well as a unique BLF for ACD
agents.
Temporarily busy out your phone to the
ACD Group when you need to work at
your desk.
Use a headset for privacy and
convenience, and optionally answer calls
automatically.
For systems with UNIVERGE SV8100
ACD MIS installed, allow Reports and
Monitor to sort based on ACD Agent
number.
Set up AIC log-in for specific agents using
a verified code. This also allows for
multiple group log-ins by an agent.
Analyze system usage and calling
patterns.
A caller can press a One-Digit Dial Out
option to dial out of Queue.
Route ACD Calls based on an Agent's skill
level.
UNIVERGE SV8100
Advanced ACD Feature
SIE Key for ACD Groups
Hotline for ACD Agents
Wrap-Up Time
Headset Operation (with
Automatic Answer)
Identification Codes for
ACD Agents
Traffic Reports
One-Digit Dial Out
ACD Skill Based Routing
Page
Number
3-51
3-41
3-111
3-39
3-45
3-107
3-59
3-7