NEC univerge sv8100 Installation Manual page 118

Issue 4.0
Queue Status Display
Queue Status Display
Time
Alarm
Alarm Send Time
Interval Time of
Queue Status Display
Class of Service
Timing of alarm and
display queue status.
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Related Features
Off-Duty Mode
3 - 86
Feature Available in Program 41-15-xx
Program 41-15-02 determines the
length/interval of the alarm.
Alarm triggered after the number
of calls in Program 41-15-01 is
41-20-01 ACD Queue Status Display Settings – Number of Calls in Queue
Set the number of calls that can accumulate in the ACD queue before the
Queue Status Display (and optional queue alarm) occurs (0=No Display,
1~200; Default=0).
41-20-02 ACD Queue Status Display Settings – Queue Status Display Time
Set how long the Queue Status display remains on the telephone's display
(0~64800 seconds; Default=5).
41-20-03 ACD Queue Status Display Settings – Queue Status Display Interval
Set the interval that refreshes the Queue Status Alarm time in queue
display and causes the optional queue alarm to occur on phones active on
a call, logged out, or in wrap-up (0~64800 seconds; Default=60).
41-20-04 ACD Queue Status Display Settings – ACD Call Waiting Alarm
Enable (1) or disable (0) the queue alarm (Default=0).
41-20-05 ACD Queue Status Display Settings – ACD Call Waiting Alarm Hold
Time
Set how long the Call Waiting Alarm should sound (0~64800 seconds;
Default=0).
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Yes
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exceeded.
UNIVERGE SV8100
Available in Program 41-20-xx
Yes
Yes
Yes
Yes
Yes
Yes
Alarm triggered after the number
of calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 timing for displaying
status.