NEC UNIVERGE SV8100 Features & Specifications Manual page 526

Issue 5.0
Program
Number
11-12-57
11-12-58
11-12-59
11-13-01
11-13-02
11-13-03
11-13-04
11-13-05
11-13-06
11-13-08
11-13-09
11-13-10
11-13-11
11-13-12
11-13-13
11-14-01
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Program Name
Service Code Setup (for Service
Access) – Tandem Trunking
Service Code Setup (for Service
Access) – Transfer Into
Conference
Service Code Setup (for Service
Access) – Trunk Drop Operation
for SLT
Service Code Setup (for ACD) –
ACD LogIn/Log Out (for KTS)
Service Code Setup (for ACD) –
ACD Log Out (for SLT)
Service Code Setup (for ACD) –
Set ACD Wrap-Up Time (for SLT)
Service Code Setup (for ACD) –
Cancel ACD
Service Code Setup (for ACD) –
Set ACD Off Duty (for SLT)
Service Code Setup (for ACD) –
Cancel ACD Off Duty (for SLT)
Service Code Setup (for ACD) –
Agent ID Code Login
Service Code Setup (for ACD) –
Agent ID Code Logout
Service Code Setup (for ACD) –
ACD Agent Login by Supervisor
Service Code Setup (for ACD) –
ACD Agent Logout by
Supervisor
Service Code Setup (for ACD) –
Change Agent ACD Group by
Supervisor
Service Code Setup (for ACD) –
ACD Agent Changing Own ACD
Group
Service Code Setup (for Hotel) –
Set DND for Own Extension
Description/Comments
With two trunks in Conference
press the Hold key and dial and
the Conference/Tandem happens.
If required, change the service
code used to transfer a call into a
Conference call.
Use to customize the trunk drop
operation for SLT Service Codes
which are used for service access.
Assign for multiline terminals and
single line telephones.
Assign for single line telephones.
Assign for single line telephones.
Assign for single line telephones.
Assign for single line telephones.
Assign for single line telephones.
Assign to allow an AIC Agent to
log into a group.
Assign to allow an AIC Agent to
log out of a group.
Assign to allow an ACD
Supervisor to log into a group.
Assign to allow an ACD
Supervisor to log out of a group.
When using service code 669 to
change an agent ACD group, the
supervisor must enter a 2-digit
number for the group. For
example, to change to ACD group
4, the entry would be 669 04.
When this service code is used, an
ACD Agent can reassign
themselves to another ACD
Group.
Use to customize the set DND for
own extension used with the
Hotel/Motel feature.
Flexible System Numbering
UNIVERGE SV8100
Assigned Data
MLT, SLT
(default = 753)
MLT, SLT
(default not assigned)
SLT
(default not assigned)
MLT, SLT
(default = 839)
SLT
(default = 755)
SLT
(default = 756)
SLT
(default = 757)
SLT
(default = 758)
SLT
(default = 759)
MLT
(default not assigned)
MLT
(default not assigned)
MLT
(default = 767)
MLT
(default = 768)
MLT
(default = 769)
MLT
(default = 775)
MLT, SLT
(default = 727)