NEC UNIVERGE SV8100 Features & Specifications Manual page 86

Issue 5.0
Program
Number
41-07-01
41-08-01
1 - 76
Program Name
ACD Weekly Schedule Setup
ACD Overflow Options –
Overflow Operation Mode
Description/Comments
Assign the four Work Schedules
(1~4) to days of the week.
The assignments made in this
program apply to both the ACD
Agent Work Schedules (Program
41-05) and the Trunk Work
Schedules (Program 41-06).
Assign the overflow mode (0~9),
destination and announcement
message types. Delay
Announcement functions are not
available for ACD pilot number
calls. Each ACD Group can have
unique overflow options.
Automatic Call Distribution (ACD)
UNIVERGE SV8100
Assigned Data
Day No./Time Pattern:
1 = Sunday/ 0~4
(0 = No ACD)
(default = 0)
2 = Monday/ 0~4
(0 = No ACD)
(default = 0)
3 = Tuesday/ 0~4
(0 = No ACD)
(default = 0)
4 = Wednesday/ 0~4
(0 = No ACD)
(default = 0)
5 = Threadiest/ 0~4
(0 = No ACD)
(default = 0)
6 = Friday/ 0~4
(0 = No ACD)
(default = 0)
7 = Saturday/ 0~4
(0 = No ACD)
(default = 0)
0 = No overflow (None)
1 = Overflow with No
Announcement
2 = No Overflow with
First Announcement
Only
3 = No Overflow with
First & Second
Announcements
4 = Overflow with First
Announcement Only
5 = Overflow with First
and Second
Announcement
6 = Not Used
7 = Not Used
8 = No Overflow with
Second
Announcement Only
9 = Overflow with
Second
Announcement Only
(default = 0)