Document Revision 1
Level:
SA
Description
Use
(1~4) to days of the week. The assignments you make in this program apply to both
the ACD Agent Work Schedules (Program 41-05) and the Trunk Work Schedules
(Program 41-06).
Feature Cross Reference
J
2 - 368
Program 41-07 : ACD Weekly Schedule Setup
Item
No.
01
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-07 : ACD Weekly Schedule Setup
Day Number
Time Pattern
1
= Sunday
(0 = No ACD)
2
= Monday
3
= Tuesday
4
= Wednesday
5
= Thursday
6
= Friday
7
= Saturday
Electra Elite IPK II
to assign the four Work Schedules
Default
0~4
0
Program 41 : ACD Setup