NEC Electra Elite IPK II Programming Manual page 413

Document Revision 1
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Feature Cross Reference
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Item
Call Queuing after 2nd Announcement
Use this option to determine whether an
outside caller should hear a final
announcement [ex: the company is
closed] (1) or whether the caller should be
placed back into queue for the ACD group
(0).
Automatic Off Duty for SLT
Enable/disable Automatic Off Duty (rest)
mode for agents with SLT phones.
ACD Off Duty Mode
Automatic Wrap Up End Time
ACD No Answer Skip Time
Set how long a call into the ACD Group
will ring an idle extension before routing to
the next agent. This timer must be greater
than Program 20-04-03 : Delay Ring Timer
for the ACD Call Coverage Key with
delayed ringing to work.
Cancel Headset Ear Piece Ringing (for
MLT)
Start Headset Ear Piece Ringing (for
SLT)
Conditions
None
Automatic Call Distribution (ACD)
Input Data
0 = Enable (Yes)
1 = Disable (No)
0 = No change to off duty mode
1 = Change to off duty mode
automatically (Skip)
0 = Can not receive internal call
1 = Can receive internal call
0~64800 (sec)
0~64800 (sec)
0~64800 (sec)
0~64800 (sec)
Program 41 : ACD Setup
Electra Elite IPK II
Default
0
0
0
0
10
0
0