NEC Electra Elite IPK II Programming Manual page 96

Electra Elite IPK II
Input Data
Item
No.
Feature Cross Reference
J
Electra Elite IPK II Programming Manual
Item
11 ACD Agent Logout by Supervisor
Allows an ACD Supervisor to log out of a
group.
12 Change Agent ACD Group by
Supervisor
When using service code 169 to change
an agent's ACD group, the supervisor
must enter a 2-digit number for the group.
For example, to change to ACD group 4,
the entry would be '169 04'.
13 ACD Agent Changing Own ACD
Group
Using this service code, an ACD Agent
can reassign themselves to another ACD
Group.
Conditions
None
Automatic Call Distribution (ACD)
Document Revision 1
Terminals
Default
MLT 668
MLT 669
MLT 670
New
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