Service Code Setup (For Acd) - NEC Electra Elite IPK II Programming Manual

Document Revision 1
Level:
IN
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes
which are used with the Automatic Call Distribution (ACD) feature. You can customize
additional Service Codes in Programs 11-10 through 11-12 and 11-14 ~ 11-16. The
following chart shows:
J
J
J
J
Input Data
Item
No.
2 - 60
Program 11 : System Numbering
The number of each code (01~13).
The function of the Service Code.
The type of telephones that can use the Service Code.
The default entry.
If you change a Service Code, be sure to record your entry in the "New" column.

Item
01 ACD Log In / Log Out (for KTS)
02 ACD Log Out (for SLT)
03 Set ACD Wrap-Up Time (for SLT)
04 Cancel ACD Wrap-Up Time (for SLT)
05
Set ACD Off Duty (for SLT)
06 Cancel ACD Off Duty (for SLT)
07 --- Not Used ---
Agent ID Code Login
08
Allows an AIC Agent to log into a group.
09 Agent ID Code Logout
Allows an AIC Agent to log out of a group.
10 ACD Agent Login by Supervisor
Allows an ACD Supervisor to log into a
group.

11-13 : Service Code Setup (for ACD)

Terminals
MLT, SLT
Electra Elite IPK II
Default
5
,
SLT 655
SLT 656
SLT 657
SLT 658
SLT 659
MLT No Setting
MLT No Setting
MLT 667
Program 11 : System Numbering
New