Troubleshooting Symptoms; Alert Data Export; Patient Data Transfer/Web Access - Philips M3150B Installation And Service Manual

Troubleshooting
Symptoms

Alert Data Export

Symptom
"Alarm Paging not Available"
displayed in Information Center status
text area
Patient Data Transfer/
Web Access
Symptom
Web Access Not Available
Web Access is accessible from the
Information Center but not from a PC
Client on the Hospital LAN
Clinical Units cannot accept patient
transfers/are not on the clinical unit
transfer list
In many cases, a problem or symptom exists that requires an action to correct it. In
the Information Center system, there can be more than one cause that contributes to a
problem. The tables below lists the possible symptoms that can be exhibited and
what can be done to resolve the problem.
Possible Cause
TCP/IP connection to Alert Data
Export device is no longer valid
Device is not configured
Alerts not received by Emergin®
Alarm Messenger
Alert Data Export interface is not
running
Possible Cause
The Master Database Server is
off-line
Network properties (for 2nd NIC
Card) are not configured
correctly.
Database Server associated with
those Units is off-line.
Action
Ping the hostname of the Alert Data Export
device. Verify proper host name and/or IP
address in Network Configuration screen of the
Config Wizard. See "Network
Configuration" on page 6-24.
Configure correct host name and/or IP address
in Network Configuration screen of the Config
Wizard. See "Network Configuration" on
page 6-24
Go to Paging.log in log directory (see "Support
Logs" on page 7-23) and verify alerts are
logged with bed label, text information, and
time/date information.
If alerts are in paging.log file, alerts have been
received by the Emergin Alarm Messenger
system. Notify customer to contact Emergin
for further troubleshooting within the Emergin
system, wireless infrastructure, and/or end user
devices
Verify status of Alert Data Export by checking
the Status Log and verify status of Alert Data
Export interface. Check paging.log for more
detailed information.
Action
Verify the Master Database Server is online
and working
Verify the 2nd NIC Card TCP/IP settings
include IP Address, subnet, default gateway,
DNS and/or WINS according to hospital
requirements.
"Network Card and TCP/IP
See
Settings" on page 4-23
Verify the Database Server is online, and press
the Update button in the Discharge screen.
Maintenance, Troubleshooting, and Repair
Troubleshooting
.
7-9