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Troubleshooting
Depending on the operating system, the service applications, when opened, may display
over the Main Screen. If this happens, the mouse can be used move the window. Another
operating system behavior is to "hide" the application window when it is inactive. If an
application is open, but not shown in the screen, press Alt + Tab simultaneously to select the
application and bring it to the front.
!Services
Displays the status of Windows and OS software applications and provides for stopping and
starting them without having to reboot the entire software. Clicking on !Services, brings
up the Services window shown in Figure 7-48.
If the Status of an application is given as Stopped, it can be simply restarted by
highlighting it, right clicking, and then selecting Start.
If the Status is Started, but the application does not seem to work properly, it can be
stopped by highlighting it, right clicking, and then selecting Stop and then restarted by
clicking on Start.
In some cases this can quickly resolve an application problem, e.g. with a UPS or Web
Access, without having to reboot the entire system.
Remote Access
If service personnel are unable to resolve a problem, the Response Center can be contacted
Admin.
for additional help. The M3154 Database Server provides Remote Access Services
(RAS) capability to all Information Centers and Clients on the LAN so that service
personnel can directly access performance data via modem. RAS on the Server can operate
while all central monitors are in monitoring mode so that patient monitoring is not
disrupted. Remote Access Admin. provides connection and configuration tools for
remote access.
Notes
RAS software is installed in all M3154 Database Servers. However, its use requires a modem
to be installed and a dedicated, analog, direct inward dial, telephone line connection.
A modem is standard for Servers for US and Canadian shipments but must be purchased and
installed by the customer in other countries.
7-78
Maintenance, Troubleshooting, and Repair
Figure 7-48 Services Window
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Table of Contents
Troubleshooting
