Hl7 Export - Philips M3150B Installation And Service Manual

Troubleshooting
Symptom
Browser button is not available on the
Information Center All Controls
window
Patient Data Transfer has intermittent
failures

HL7 Export

Symptom
HL7 Output to CareVue is not
working
7-10
Maintenance, Troubleshooting, and Repair
Possible Cause
Web Access Portal
configuration setting was not
enabled
Possible Cause
• If CareVue is set up as a
redundant server system, and
the primary server fails, the
HL7 export does not work
• CareVue client and
hostnames are incorrect in
the HL7 configuration
• Information Center is
running in local database
mode
• CareVue client SDN/Id and
LBN values do not match
across products
Action
Enable the Web Access Portal configuration
parameter in the Network Configuration screen
of the Config Wizard. See "Network
Configuration" on page 6-24.
• Check Export Log Files for messages
• Hospital Bandwidth utilization may be
affecting transfers. This utilization can be
modified via the tools provided. See
"Patient Data Transfer - Bandwidth
Utilization" on page 7-75.
Note—Decreasing the bandwidth utilization
for the hospital LAN increases the time
required to complete the transfer of patient
data.
Action
• Bring CareVue server back online. If it cannot be
brought back up, remove it from the HL7 target
client list.
• Correct the HL7 configuration parameters that are
set in Config Wizard -> Network Configuration -
> HL7 Settings. See "Network Configuration"
on page 6-24.
• Reconnect the Information Center to the Database
Server by pressing the Press Restart Network
button on the Information Center.
• Verify settings and re-configure if necessary. See
"Equipment Setup" on page 6-35