Toshiba Strata DK14 General Description Manual page 14

Introduction
Related Documents/Media
based solution, designed to meet the specific operational needs of small- to medium-sized
hotel/motels and includes both the PC and software.
Hospitality Management Information System (HMIS) User Guide describes the product's
many software features and gives step-by-step instructions for using them.
Strata DK Library CD-ROM enables you to view, print, navigate and search publications
for Strata DK14, DK40 and DK424 digital business telephone systems. It also includes Strata
DK424 ACD Documentation, including the Strata DK424 Call Center Solutions General
Description, ACD Agent Guide, ACD Supervisor's Guide. ACD Installation and Programming
instructions are included in the Strata DK Installation and Maintenance Manual and
Programming Manual.
Strata DK HMIS CD-ROM contains a copy of all HMIS documentation/bulletins and
enables you to view, print, navigate and search publications.
StrataControl CD-ROM contains the StrataControl software, that enables viewing,
downloading, editing, and uploading Strata DK programmed data on a PC. This software also
provides a method of creating custom lists and user guides based on information from the
Strata DK system.The CD-ROM contains the StrataControl User Guide.
DKQuote CD-ROM contains the DKQuote application and the DKQuote User Guide, that
shows how to use this interactive software to assist you with Strata DK Systems configuration
and pricing worksheets.
DKAdmin/DKBackup CD-ROM includes the programs that let you custom program and/or
update the Strata DK14/DK40/DK424 with a user-friendly PC display. The CD-ROM also
contains the DKAdmin/DKBackup User Guide, that explains how to use the DKAdmin/
DKBackup interactive software applications. The current version does not support DK40i.
The following documentation and media applies to the Strata DK424 system only.
Strata DK424 Call Center Solutions General Description provides a system overview,
including hardware and feature information. Highlights the technology employed in operating
the ACD Strata DK424 system.
ACD Agent Guide provides step-by-step procedures for using ACD agent features.
ACD Supervisor Guide provides instruction on how to use the ACD supervisor features.
Insight DK CD-ROM which includes training, all Insight DK documentation, Insight DK
software and the upgrade to Insight DK Plus, and Demo software.
Insight DK Installation Guide explains how to set up the network, install the server software,
install clients and explains how the data files are organized.
Insight DK Supervisor Guide provides instructions for using the Strata DK Insight and
Insight DK Plus MIS for the Supervisor of a call center. Instructions for creating and using
Real Time Displays, Reports, Alarms, and Wallboards are also included.
Insight DK inView Quick Reference Guide provides instructions for viewing and
customizing the on-screen wallboard and displays of the real time call center data.
PC Attendant Console User Guide explains how to operate the PC Attendant Console.
PC Attendant Console Quick Reference Guide provides a quick reference for frequently-
used PC Attendant Console features.
Call Center Viewer User Guide describes how to install and operate the Call Center Viewer
application on a PC. It explains how to view and customize ACD group and agent status data.
Software MIS (SMIS) Supervisor Manual provides descriptions, examples, and instructions
on using the Software MIS application.
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