Call Forwarding - Toshiba Strata DK14 General Description Manual

Call Forwarding

ACD Agent and Supervisor Primary and non-ACD PhDNs can set Call Forwarding. This applies
for all types of Call Forwarding enabled on PDNs and PhDNs. If an Agent telephone ACD Call
PhDN button is forwarded, ACD calls will not forward, but other types of calls (PBX and non-
ACD) will forward in the normal manner.
If a Supervisor telephone PhDN is Call Forwarded, Agent assistance calls will not forward but will
ring the Supervisor's PhDN; other types of calls to the PhDN will forward normally.
Benefits
Provides flexibility of handling call forwarding differently for non-ACD calls, which should
forward, and ACD calls which should get overflow handling.
Strata DK Feature Description 5/99
Automatic Call Distribution
System Availability
Standard on Strata DK424 with ACD (some
station feature operations are altered when
activated as an Agent or Supervisor station)
ACD Feature Interaction
321