Acd Display Information - Toshiba Strata DK14 General Description Manual

Digital business telephone solutions

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ACD Display Information

This feature provides ACD Agents (using an LCD electronic/digital telephone) with a visual

indication of ACD call progress information, in addition to the standard display operation. When

an Agent position is in ACD mode, the number of ACD calls waiting in queue can be shown on the

LCD. Caller ID, ANI, and DNIS can also be displayed for incoming calls.

Agents have display information available to provide better service to callers.

Strata DK Feature Description 5/99

Automatic Call Distribution

System Availability

Standard on Strata DK424 with ACD except

those with RCTUA processors

ACD Agent Features

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Strata dk40i K424 Strata dk424