Message And Display - Toshiba Strata DK14 General Description Manual

Message and Display

When an Agent or Supervisor ID is entered, the LCD shows ACD-related messages. While the
telephone is in the ACD state, Soft Key labels and standard LCD messages, unrelated to ACD, do
not display.
Caller ID, ANI, or DNIS information displays on an Agent telephone and overwrites Calls In
Queue information when an Agent receives a Caller ID, ANI, or DNIS call. The Agent can retrieve
the Calls In Queue display by pressing the LCD Page button.
Benefits
Provides the ACD-specific display information that ACD Agents and Supervisors require for
optimum efficiency.
Strata DK Feature Description 5/99
Automatic Call Distribution
System Availability
Standard on Strata DK424 with ACD (some
station feature operations are altered when
activated as an Agent or Supervisor station)
ACD Feature Interaction
323