Automatic Call Distribution
ACD Feature Interaction
Station Do Not Disturb (DND)
The Station DND feature is not applicable to ACD calls and only applies to non-ACD calls.
Benefits
Enables calls to ACD Agents to flow as normal and the DND feature to apply only to non-ACD
calls.
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System Availability
Standard on Strata DK424 with ACD (some
station feature operations are altered when
activated as an Agent or Supervisor station)
Strata DK Feature Description 5/99