Three-Way Calling - Toshiba Strata DK14 General Description Manual

PC Attendant Console
PC Attendant Console Features

Three-way Calling

Three-Way Calling lets the Attendant talk with the source and destination parties simultaneously.
This requires a connection with a station user or outside caller and a party on Consultation Hold.
After placing a party on Consultation Hold and connecting to another party, the Attendant is
engaged in a three-way conversation. The console display indicates the connection to both the
source and destination parties. The Attendant can disconnect from the conference, leaving the
other parties connected, or can add another party to the conference.
Benefits
Provides the flexibility of connecting calls together in more ways than the typical conferencing.
The console Attendant can ensure the two parties get together before dropping out of the
conversation. This is often more appropriate than using transfer, because the Attendant can provide
more personalized service.
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System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
Strata DK Feature Description 5/99