Toshiba Strata DK14 General Description Manual page 457

Multiple Supervisors Configurations
Multiple supervisor configurations are supported using the Insight DK Plus version only. This
configuration starts with one PC as the MIS server (the one connected to the Strata DK). All
additional PC's loaded with the Insight DK Supervisor software are known as Sub-supervisors and
receive the MIS Events using the LAN and messages relayed by the MIS Server. Each supervisor
position provides complete control of its own data, how it is presented and how that location needs
to operate with a particular group of Call Center Agents.
The sub-supervisors would typically rely upon the MIS Server for keeping an accurate database of
events and use that database for all reports prepared by the sub-supervisor. Each Supervisor can
collect and report on data stored at each location. In this configuration, the Sub-supervisor will be
responsible for data relating to its real time display screens. See
multiple supervisor configuration.
Strata DK
3910
Figure 18 Multiple Supervisor Configuration
Multiple Supervisors with inView LAN Displays
The combinations of the previous configurations can be extended to include both MIS Supervisor
Clients and inView Display Clients at the same time. This combination can provide the best of
both applications where Call Center Supervisors need to control the reports and agents in that
particular group while still providing key information to agents or other management personnel
using inView Client. An example of multiple supervisors with inView LAN displays is shown in
Figure 15.
Strata DK Feature Description 5/99
MIS Events
MIS Server
Figure 15
CALLS WAITING: 18 LCW: 15:10
LAN Connection
MIS Client MIS Client
Automatic Call Distribution
ACD Supervisor Features
for an example of a
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