Toshiba Strata DK14 General Description Manual page 421

Table 16 Maximum Number of ACD Agents Allowed without MIS (RCTUBA/BB)
Light Traffic
15 calls per agent per hour
Agent Non-agent
Telephones Telephones
80
70
60
50
40
30
20
15
10
5
—
Table 17 Maximum Number of ACD Agents Allowed with MIS (RCTUBA/BB)
Light Traffic
15 calls per agent per hour
Agent Non-agent
Telephones Telephones
65
60
40
20
5
Table 18 Maximum Number of ACD Agents Allowed without MIS (RCTUC/D)(RCTUE/F)
Light Traffic
15 calls per agent per hour
Agent Non-agent
Telephones Telephones
120 120
108 132
80 160
60 180
40 200
30 210
20 220
15 225
10 230
5 235
—
—
—
Strata DK Feature Description 5/99
Medium Traffic
30 calls per agent per hour
Agent
Telephones
0 80
10 70
20 60
30 50
40 40
50 30
60 20
65 15
70 10
75 5
— —
Medium Traffic
30 calls per agent per hour
Agent
Telephones
15 38
20 30
40 20
60 10
75 5
Medium Traffic
30 calls per agent per hour
Agent
Telephones
120
118
108
98
88
78
68
60
50
40
— 30
— 20
— 10
60 calls per agent per hour
Non-agent Agent
Telephones Telephones
0 70
10 65
20 60
30 55
40 50
50 40
60 30
65 20
70 15
75 10
— 5
60 calls per agent per hour
Non-agent Agent
Telephones Telephones
42 19
50 15
60 10
70 5
75 —
60 calls per agent per hour
Non-agent Agent
Telephones Telephones
24 70
30 65
60 60
90 55
120 50
150 45
172 40
180 35
190 30
200 25
210 20
220 15
230 10
Automatic Call Distribution
ACD Operation
Heavy Traffic
Non-agent
Telephones
0
15
20
25
30
40
50
60
65
70
75
Heavy Traffic
Non-agent
Telephones
61
65
70
75
—
Heavy Traffic
Non-agent
Telephones
0
30
60
90
110
140
170
200
210
215
220
225
230
267