Toshiba Strata DK14 General Description Manual page 176

Features
System Features
From one to four primary announcers can be configured on a DK40i or DK424 system and one or
two on a DK14 system. Light or normal incoming call traffic and/or short announcements can be
handled by one or two announcers, while up to four can satisfy the demands of heavy traffic
applications and/or long announcements.
The DK424 can have one to four primary announcers and zero to four secondary announcers. The
DK40i can have a maximum of four announcers, and for the DK14, two announcers are maximum.
Each announcement is stored on a customer-supplied digital announcer connected to a standard
telephone station port.
Callers who are directed to a station that is busy or does not answer are routed to:
One secondary announcement which could inform the caller that the destination is unavailable
and repeat the menu.
The original announcement to hear the greeting and menu repeated.
Ring designated alternate stations.
Unanswered calls ring the final destination station until either:
A disconnect signal is received from the CO
...or, the call is disconnected by an optional Strata DK call timer
...or, the call is call forwarded.
If using loop start CO lines, reliable automatic release from hold must be available from the CO.
Ground start lines are preferred, because of better disconnect supervision. With T1, ground-start
lines must be provided.
Benefits
Extremely flexible with a single-level dialing menu and can have as many as 10 selections, each of
which can direct calls to specific stations, hunt groups, or ACD Groups (DK424 only). If the caller
knows the extension number wanted, quick and direct access is achieved. With Auto Attendant,
customers and employers are provided an option to specify how their calls are handled.
Twenty-four hour coverage means no need to worry about lunch and break coverage and provides
after-hours coverage. Also, overflow call coverage during peak traffic periods are handled
efficiently without requiring additional Attendants to answer calls.
Auto Attendant can process a larger volume of calls more quickly and efficiently than a live
Attendant. This provides incoming callers better overall service.
Three modes of ringing (Day, Day 2, Night) can be assigned for flexible answering by the built-in
Auto Attendant or the Attendant.
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