Executive/Busy Override - Toshiba Strata DK14 General Description Manual

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Automatic Call Distribution

ACD Feature Interaction

Executive/Busy Override

If an Agent is talking on an ACD or PBX call, override is not enabled. However, the Agent can be

called by dialing the Agent's PDN or an idle PhDN.

Provides override only the ACD Group Supervisor and keeps ACD Agents from being disturbed

except when the Supervisor deems it necessary.

System Availability

Standard on Strata DK424 with ACD (some

station feature operations are altered when

activated as an Agent or Supervisor station)

Strata DK Feature Description 5/99

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Strata dk40i K424 Strata dk424