Caller Id - Toshiba Strata DK14 General Description Manual

Automatic Call Distribution
ACD System Features

Caller ID

The telephone number and name of a calling party is displayed on the LCD of a ringing Agent
telephone and can be sent to a PC. A maximum of 10 telephone number digits and 15 name
characters can be displayed or sent to a computer.
The Caller ID Interface (RCIU) PCB is required, in conjunction with the normal ground or loop
start CO line PCBs to provide the Caller ID feature. It can be provided on analog loop start lines
(RCOU/RCOS, PCOU) and analog ground start lines (RGLU) only. It is not available on any other
type of analog lines, such as DID (RDDU), Tie (REMU, PEMU), or digital T1 lines (RDTU).
An RCIU/RCIS circuit must be available for each line that is to receive Caller ID. When ordered
from the factory, the RCIU PCB comes equipped with four Caller ID circuits. An RCIS piggy-
back PCB can be installed onto the RCIU to provide four more Caller ID circuits, for a maximum
of eight Caller ID circuits per slot. Caller ID data for answered calls can be displayed on SMDR
reports.
Caller ID data is stored in system memory for calls that are abandoned before being answered, so
users know the name (if provided by the local CO) and telephone number of who called even if
they did not leave a message. Designated Agent or Supervisor LCD telephones can display and
Auto Dial the abandoned call numbers. The system can store numbers up to 2,000 with the
RCTUE/F processor, 1,000 with the RCTUC/D processor, and 400 with the RCTUBA/BB
processor. Individual stations can store from 0 to 100 in increments of 10.
DKAdmin can print a list of abandoned call numbers for all telephones that store abandoned call
numbers.
For computer applications, Caller ID digits and names (if supplied by the local CO), can be sent to
a PC connected via an RPCI-DI. This enables users to receive pop-up screens on their PC that
provide information regarding the calling/called party before answering and during the call.
Benefits
Provides valuable information to agents as they answer calls. Computer applications enable users
to receive pop-up screens on their PC, before answering and during the call, further enhancing
service to callers. Abandoned call information provides the valuable ability to return calls to those
callers who did not get through or did not leave a message.
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System Availability
Standard on Strata DK424 with ACD except
those with RCTUA processors
Strata DK Feature Description 5/99